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Frequently Asked Questions
Why is my order delayed?
Although uncommon, one of the truly unsatisfying things to occur after placing an order is late delivery.
In a perfect world, package delivery would occur on time without any issues or delays. But, in some instances, shipments can arrive with damage, faults, and incorrect attributes.
Shipping delays, as well as receiving damaged goods, occur on a daily basis. These issues create angry customers eager to find out why they occur and how soon they will receive the package or compensation.
We are doing our best to completely eliminate this problem.
How do I cancel an order?
How can I cancel my online order?
You can cancel an online order in writing, by fax or by emai
How do I modify an order?
How can I cancel my online order?
You can cancel an online order in writing, by fax or by emai
How do I track an order?
You can track your order from your shipping confirmation email. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.
How do I get a refund?
In order to request for a refund, you can contact the customer service over the phone or write a letter offline or write an email stating the cause behind the refund.
